Services of Company

 

• Assignment of water and Wastewater diversion

 

Assignment of water branch, service ID 15031452100

Description of service: This process is performed to provide the service of handing over the water branch in compliance with the provisions of clauses 17-4 and 23-4 of the operational regulations and general conditions of water and Wastewater tariffs.

 

Assignment of Wastewater branch, service ID 14021452101

Description of service: This process is carried out to provide the Wastewater service of the transfer of the branch in compliance with the provisions of clauses 18-4 and 23-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

 

 ·        After-sales service

 

Change of use of water branch; service ID 15031453100

Description of service: This process is performed to provide the service of changing the use of the existing branch in accordance with the provisions of paragraph 32-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

Changing the diameter of the branch, service ID 15031453105

Description of service: This process is performed to provide service to increase or decrease the diameter of the existing branch in accordance with the provisions of paragraph 21-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

Changing the specifications of water and Wastewater subscribers, service ID 15031453102

Description of service: This process is performed to provide the service of changing the specifications of the existing branch in accordance with the provisions of paragraph 29-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

 Change the number of residential units of water and Wastewater subscribers, Service ID 15031453103

 Description of service: This process is performed to provide the service of changing the number of residential units of water and Wastewater subscribers in compliance with the provisions of paragraph 32-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

Change of contractual capacity of water branch, service ID 15031453104

Description of service: This process is performed to provide the service of increasing or decreasing the contractual capacity of non-residential properties based on the documents provided in compliance with the provisions of paragraphs 58-4 and 59-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

 Replacement of water meter, service ID 15031453109

Description of service: This process is used to provide the service of replacing a new meter with a damaged or worn out meter in accordance with paragraph 38-4 of the operating regulations and the general conditions of the company's water and Wastewater tariffs.

 

Water meter service test, service ID 15031453108

Description of service: This process to provide the service of testing the accuracy of measuring instruments in accordance with paragraph 30-4 of the operating regulations and conditions General water and Wastewater tariffs apply.

 

Announcement of water meter, service ID 15031453115

Description of service: This process is used to provide the service of announcing the meter number by the owner or residents due to non-reading of the meter for any reason.

 

Separation of water meter, service ID 15031453100

Description of service: This process is performed to provide the service of separating the existing branch water meter in compliance with the provisions of paragraph 62-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

 Relocation of water meter, service ID 15031452107

Description of service: This process is performed to provide the service of relocating the existing water meter in compliance with the provisions of paragraph 26-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

Sale of tanker water, service ID 15031453119

Description of service: This process is performed to provide the service of selling tanker water in compliance with the provisions of paragraph 42-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

Installation of additional Wastewater siphon, Service ID 14021453110

Description of service: This process is performed to provide the service of installing additional siphon of existing Wastewater in compliance with the provisions of the operational letter and the general conditions of water and Wastewater tariffs.

 

Debt settlement of water and Wastewater subscribers, service ID 15031453113

Description of service: This process is used to provide service in order to settle the property account in accordance with paragraph 29-4 of the operating regulations and general conditions of the company's water and Wastewater tariffs.

 

Request to check the bill of water and Wastewater subscribers, service ID 5031453114

Description of service: This process is performed to provide the service of reviewing the bills of water and Wastewater subscribers in compliance with the provisions of clauses 30-4 and 31-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

Answer to the inquiry of the ownership of the water branch of the, service ID 15031453101

Service Description: This process is used to provide service in order to respond to inquiries from other devices

 

View the records of bills and payments of water and Wastewater subscribers, Service ID 15031453116

Description of service: This process is performed to provide the service of viewing the records of bills and payments of existing water and Wastewater subscribers in compliance with the provisions of paragraph 31-4 of the operating regulations and general conditions of water and Wastewater tariffs.

 

Collect or merge water branch, service ID 15031453112

Description of service: This process is performed to provide the collection or integration of water diversion in accordance with the provisions of paragraphs 41-4 and 62-4 of the operating regulations and the general conditions of water and Wastewater tariffs.

 

Temporary disconnection and connection of water branch, service ID 15031453111

Description of service: This process is performed to provide the service of temporary disconnection and connection of the existing branch water supply in accordance with the provisions of paragraphs 39-4 and 40-4 of the operational regulations and the general conditions of water and Wastewater tariffs.

 

 

• Other services

 

Handling and resolving problems caused by water and Wastewater accidents, Service ID 15031946000

Description of the service: Due to the occurrence of accidents and problems related to water and Wastewater facilities and the need to remove obstacles, the organization will take action to eliminate it according to the existing laws.

 

Definitive notification of water, service ID 15031947000

Description of service: Due to the arid climate of Iran and water shortage, in different urban and rural areas, we have to cut off water temporarily in case of an accident. In this case, to create customer satisfaction, information is the subject of the organization's services to the people. The service request is not made by the service recipients and is for informational purposes only.

 

Responding to complaints related to water and Wastewater, Service ID 15031948000

Description of service: Responding to public complaints and protests in the field of duties and affairs assigned to the water and Wastewater industry

 

Handling suggestions for water and Wastewater, service ID 15031949000

Service Description: Accepting and reviewing the proposal by internal and external stakeholders to improve and modify processes in providing services to members of the community